We love our customer service team, better known as our “Golden Girls” – These ladies handle all types of things including item inquiries, account calls, and customer installation questions.
You may talk to them all the time on the phone, via emails, or on chat. Well, here’s your chance to put faces to the names!
Read through our Q&A to get to know our awesome customer service team a little better...
Dawn Bernard - Customer Service Manager
How Long Have You Worked at Golden Lighting?
10 years in August
What Do You Love About Golden?
The people I work with is what I love most about Golden, they are my second family
What’s Your Favorite Fixture or Collection?
The Autumn Twilight 12 Light Chandelier in Black Iron (9903-12 BI)
Share a Fun Fact About Yourself?
I was born in Frankfurt, Germany - I’m an Army brat
Claire Ancheta-Wright – Assistant Customer Service Manager
How Long Have You Worked at Golden Lighting?
It will be 2 years in August
What Do You Love About Golden?
I love so many things about Golden - My favorite is the amazing family we have
What’s Your Favorite Fixture or Collection?
My new favorite fixture family is the Axel
Share a Fun Fact About Yourself?
I have been with my husband for 23 years, and we have 2 wild and crazy boys! You can always find me out and about doing something fun!
Angela Pease – Customer Service/Accounts Receivable Credit Specialist
How Long Have You Worked at Golden Lighting?
6 years
What Do You Love About Golden?
One of the things that I love about Golden is the always professional, respectful and compassionate treatment of employees by our leadership team
What’s Your Favorite Fixture or Collection?
My favorite fixture is the Autumn Twilight 12 Light in Black Iron
Kimberly – Customer Service Rep
How Long Have You Worked at Golden Lighting?
I've worked at Golden for 2 years
What Do You Love About Golden?
I love seeing the combination of employees working together to make this company a success!
What’s Your Favorite Fixture or Collection?
My favorite fixture family is the Autumn Twilight. I love the sparkle and glam it represents
Share a Fun Fact About Yourself?
A fun fact about me would be I'm a proud daughter of a Vietnam Veteran! Go Marines!
Nicole Harden – Customer Service Rep
How Long Have You Worked at Golden Lighting?
I have been with Golden since Nov. 2019, but I was working through a temp agency, I was officially "hired" by Golden in April of 2020
What Do You Love About Golden?
I love that everyone is like family, especially my department. It is always a task to find a workplace and wonder if you're going to fit in. It is easier to get up and head to work when you love the group you work with.
What’s Your Favorite Fixture or Collection?
I like the fancy ones, lol. Asha and Autumn Twilight are my 2 favorite one collections
Share a Fun Fact About Yourself?
I can be really comical!
Wow, our Golden Girls really love the sparkle and glam of our Autumn Twilight and Asha collections! And who can blame them for loving Axel. The mid-century modern appeal is the mod twist we all dream of!
Our Golden Girls man the lines and handle hundreds of calls nonstop. Their work is connected to all of the departments within Golden Lighting. Although demanding, these ladies love their jobs and Golden's family-like atmosphere. We hope you now have a better insight of our customer service team!
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Announcing Project Home 2020