Privacy policy

Privacy Policy

Last updated: October 8, 2026

Golden Dragon Association, Inc., doing business as Golden Lighting ("Golden Lighting", "we"), operates goldenlighting.com and related services (the "Services"). Our store runs on Shopify. This policy explains how we collect, use and share personal information when you visit the Services, buy from us, apply for a trade account or contact us. If this policy conflicts with our Terms & Conditions on how personal information is handled, this policy controls.

1. Information we collect

  • Contact details: name, billing and shipping address, phone number and email address.
  • Order and payment details: items viewed, added to your cart or wishlist, bought, returned or cancelled, and how you paid. Card numbers are collected and processed by Shopify Payments and our other payment processors; Golden Lighting does not store full card numbers.
  • Account details: username, password, preferences and settings.
  • Trade account details: for trade applicants, your business name, contact person, tax ID and resale certificate.
  • Communications: what you send us by email, phone, contact forms, live chat or reviews.
  • Text message details: mobile number, opt-in and opt-out status, the date and time of consent, and messaging preferences.
  • Device and usage information: IP address, device, browser, pages viewed and how you use the Services, collected through cookies, pixels and similar technologies.

2. Where it comes from

Directly from you; automatically from your device when you use the Services; and from service providers and partners who work on our behalf, such as payment, shipping, analytics and marketing providers.

3. How we use it

  • To process orders, payments, shipping, returns, warranty claims and trade accounts.
  • To provide customer service and respond to you.
  • To personalise and improve the Services, including product recommendations.
  • For marketing by email, text message, post and online advertising, where permitted by law and your choices.
  • To prevent fraud, keep the Services secure and comply with the law.

4. Text messages

If you opt in to texts, we use your number to send order and delivery updates, cart reminders and promotions. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help. We share your number and consent only with our SMS provider to deliver our messages, and never sell or share it with third parties for their own marketing.

5. Cookies, analytics, advertising and chat

We and our providers use cookies, pixels and similar tools, including Google Analytics, Meta (Facebook) Pixel, Klaviyo and our live-chat and reviews tools, to run the site, measure traffic and show you relevant ads on other sites. When you use live chat, your messages are recorded and handled by our chat provider. You can manage cookies in your browser and through the cookie banner on our site.

6. How we share it

  • With Shopify and service providers who work for us: payment processing, fulfilment and shipping, IT and hosting, analytics, customer service and marketing.
  • With advertising partners to show you ads based on your activity. You can opt out (section 8).
  • When you ask us to, such as using a social login.
  • Within our corporate group.
  • If required by law, to protect our rights, or as part of a merger, sale or similar business transaction.

7. Shopify

Shopify hosts the Services and processes personal information to provide and improve them. For some features, Shopify uses information about your activity across Shopify stores and is responsible for that processing. See Shopify's Consumer Privacy Policy and privacy portal at privacy.shopify.com.

8. Your rights and choices

Depending on your state, you may have the right to:

  • know and access the personal information we hold about you;
  • correct it;
  • delete it;
  • receive a portable copy;
  • opt out of the "sale" or "sharing" of your personal information and of targeted advertising, using the Your Privacy Choices link in our site footer. We also honour the Global Privacy Control signal for the browser and device that sends it.

To opt out of marketing emails, use the unsubscribe link in any email. We'll still send messages about your orders and account.

9. How to make a request or appeal

Email cs@goldenlighting.com with the subject line "Privacy Request", or call 800-277-0979. We will verify your identity before acting and respond within the time the law requires, usually 45 days. An authorised agent may make a request for you with proof of your permission. We will not treat you differently for using your rights. If we decline your request, you can appeal by replying to our decision with the subject line "Privacy Appeal"; we will respond within the time the law requires.

10. How long we keep it

We keep information only as long as needed for the purposes above:

  • order, payment and tax records: 7 years;
  • account information: while your account is open, then up to 2 years;
  • trade account records: for the life of the account plus 7 years;
  • marketing and text consent records: until you opt out, plus the time needed to prove consent;
  • customer service records: 3 years.

11. Security

We use reasonable safeguards, but no system is completely secure. Please don't send sensitive information by unsecured email.

12. Children

The Services are not meant for children. We do not knowingly collect personal information from children under 16. A parent or guardian who believes a child has given us information can contact us to have it deleted.

13. Other websites

Links to other sites are governed by those sites' own privacy policies.

14. Changes

We may update this policy. We will post the new version here with a new "Last updated" date and give notice where the law requires.

15. Contact us

Golden Lighting, 3121 Hartsfield Road, Tallahassee, FL 32303 · cs@goldenlighting.com · 800-277-0979