My Cart

Close

FAQs

How Do I Reach Customer Service?

Didn’t find what you need? You can use our Contact Us form, initiate a chat by clicking the "Let's Chat" icon, or call our Customer Service department at 800.277.0979. Our team is available Monday – Friday between the hours of 9 AM and 5 PM EST.

Do You Sell Direct To The Public?

To purchase our products, please use our Store Locator to find a dealer in your local area, or select our products online through an Online Retailer. We do sell to the public via our outlet store, www.GoldenLightingOutlet.com.

What Do I Need To Know About The Golden Lighting Warranty?

Our products are covered by a one-year limited warranty. We warranty our products against structural and wiring defects only, from one (1) year of retail purchase with receipt.  For more details about our warranty, click here

Can I Check Product Availability Online?

Availability is listed on each item’s product page. Please key your item number into the search and navigate to the product page. If an item is out of stock, you will be prompted to contact our Customer Service team for more information.

How Do I Check the Status of My Order?

You can use our Open Transaction Tracker to check the status of your order.

How Do I Track My Order?

Please use our Order Tracker to check the status of your order. You can check status using your Purchase Order number or the Sales Order number.

What Should I Do If There Is a Problem With My Fixture or I am Missing Parts?

Please contact the place of purchase. They will contact our Customer Service department for you and get you what you need.

Where Can I Buy Parts?

You can purchase things like additional parts, rods, chains, glass, and shades through our dealers. Please use the Store Locator to find a dealer in your area, or select an Online Retailer.

My Fixture Needs to be Longer, Where Can I Buy More Extension Accessories for My Fixture?

Please contact the place of purchase. They will contact our Customer Service department and get you what you need.

Where Can I See Your Catalog(s)?

You can request a printed catalog of our fixtures from a local dealer or view them digitally on our Catalog page.

What Is The Difference Between Damp-Rated and Wet-Rated Fixtures?

Damp-rated fixtures can be placed in bathrooms, kitchens, and other areas of high moisture and humidity. Wet-rated fixtures are specifically designed to be used outdoor and are resistant to the elements.