Shipping policy
Shipping Policy
Effective October 8, 2026
We ship from our warehouse in Tallahassee, Florida, to addresses in the 48 contiguous United States and Washington, DC.
Rates and delivery times
| Order subtotal | Shipping | Delivery after dispatch |
|---|---|---|
| Under $100 | $9.95 flat rate | 3–7 business days (FedEx standard) |
| $100 and over | Free | 3–7 business days (FedEx standard) |
| Oversized or freight items | Same as above: $9.95 under $100, free at $100 and over | Shipped by LTL freight; we book it and the carrier contacts you to schedule delivery |
- In-stock orders leave our warehouse within 1–2 business days. Our warehouse ships Monday to Friday, and the daily cut-off is 2:00 PM ET. Orders placed after 2:00 PM, or on a weekend or holiday, start processing the next business day (Monday morning for orders placed after 2:00 PM on Friday or over the weekend).
- We ship only to the 48 contiguous states and Washington, DC. We don't currently ship to Alaska, Hawaii, Puerto Rico, other US territories or military (APO/FPO/DPO) addresses.
- We don't ship internationally, and we can't deliver to PO boxes. Please give a street address.
Backordered items
If an item is on backorder, the product page shows the expected date. We ship it as soon as it arrives; you're charged shipping only once per order, even if items ship separately.
Tracking
When your order ships, we email a confirmation with tracking. You can also see tracking in your account under Orders.
Order changes and cancellations
Contact Customer Care as soon as possible at cs@goldenlighting.com or 800-277-0979. Changes requested before the 2:00 PM ET cut-off on the order day can usually be made. Once an order has shipped, our Returns & Exchanges policy applies.
Inspecting your delivery
Check every carton when it arrives. Note any visible damage on the carrier's delivery receipt before signing. Report concealed damage or missing parts within 5 business days with photos, and keep all packaging. We'll take care of the claim with the carrier.
Trade customers
Shipping terms for trade accounts are set out in our Trade Terms, available after signing in to a trade account. For more information, contact sales@goldenlighting.com.