Golden Lighting Limited Warranty
We stand behind our craftsmanship. Enjoy peace of mind with coverage on every residential lighting fixture you purchase.
Overview
This Limited Warranty applies to Golden Lighting’s residential lighting fixtures—interior and exterior, incandescent and LED—for one (1) year from the date of purchase (proof of purchase required). Display and finish warranties vary as detailed below.
Warranty Coverage
Golden Lighting warrants that its lighting fixtures are free from defects in materials and workmanship under normal residential use for a period of one (1) year from the date of retail purchase, with proof of purchase. This warranty covers:
- Structural Integrity: Frame and housing free from material or workmanship defects.
- Electrical Components: Internal wiring, sockets, and other electrical parts under normal residential use.
If a defect arises within this period, Golden Lighting will, at its discretion, repair or replace the defective product or component with the same or a comparable model.
Display Products
Products sold or installed as showroom displays are warranted for one (1) year from the date of shipment and are excluded from finish coverage.
Finish Warranty
The finish on Golden Lighting products is warranted for a period of six (6) months from the date of retail purchase. This warranty ensures that the product's finish is free from defects under normal use. Please note that exposure to certain environmental conditions may cause natural aging or patina or issues such as tarnishing, fading, or oxidation under normal, dry residential use; such changes are considered normal wear and are not covered under this warranty.
LED Lighting Warranty
LED Light Engines (Boards)
Covered for 5 years or 25,000 hours from the date of retail purchase. Protection includes defects in material or workmanship, inconsistent light output, or premature failure under normal residential and/or commercial use.
LED Drivers
Covered for 3–5 years from the date of retail purchase, depending on usage. Protection includes operational failure or inability to perform as intended under normal residential and/or commercial use.
Warranty Periods
| Product Type | Residential | Commercial / Hospitality |
|---|---|---|
| Indoor Integrated LED | 5 years | 3 years |
| Indoor Fixtures | 3 years | 1 year |
| Outdoor Integrated LED | 5 years | 3 years |
| Outdoor Fixtures | 3 years | 1 year |
| Outdoor Finish | 2 years | 2 years |
| Display Products | 1 year (no finish) | N/A |
Warranty Exclusions
- Environmental Factors: Exposure to excessive moisture, humidity, salt air, fertilizers, chemicals, or other corrosive elements. Coastal installations require regular cleaning and maintenance; accelerated finish wear in these conditions is considered normal and not covered.
- Improper Installation or Use: Incorrect wiring, voltage spikes, incompatible dimmers, failure to follow installation instructions, modifications, tampering, or unauthorized repairs.
- Wear and Tear: Natural aging of materials or finishes including tarnishing, oxidation, fading, or patina development.
- External Forces: Acts of nature (e.g., lightning, flooding, earthquakes), vandalism, or accidents.
- Other Exclusions: Use in commercial or industrial settings unless otherwise noted; labor, removal, reinstallation, shipping, or incidental costs; glass, shades, bulbs not manufactured by Golden Lighting, or accessories.
Claim Procedure
- Document the Issue: Provide a detailed written description of the issue, along with clear photos or videos of the defective product or component.
-
Contact Customer Service:
- Email: cs@goldenlighting.com
- Fax: 850-877-1346
- Phone: 800-277-0979
- Submit Proof of Purchase: Include a copy of your receipt or invoice showing the purchase date and retailer name.
- Evaluation & Resolution: Our Customer Service team will review your claim and may request additional information or product return for inspection. Options include repair, replacement, or refund (excluding incidental costs).
Limitation of Liability
This warranty is non-transferable and applies only to the original purchaser. Golden Lighting's liability under this warranty is limited to the repair or replacement of defective products as specified herein. In no event shall Golden Lighting be liable for incidental or consequential damages resulting from the use of the product.
Updated 05/20/2025.