Returns and Exchanges

Returns & Exchanges

Effective Date: April 18, 2025

At Golden Lighting, customer satisfaction is our priority. Please carefully review our returns and exchanges policy outlined below.

Customer Type	Return Window	Conditions
E-Commerce & B2B Partners	90 days from delivery	Uninstalled, unused, original packaging
Consumer Purchases	30 days from delivery	Uninstalled, unused, original packaging
Custom/Personalized Items	Final Sale	Not eligible
Clearance/Closeout Items	Final Sale	Not eligible
Oversized Items	90 days from delivery	Return surcharges may apply

Contact Customer Service at cs@goldenlighting.com.
Provide the following:
- Purchase Order Number
- Item Number/SKU(s)
- Quantity
- Tracking Number (if available)

Note: Missing information may delay or result in denial of credit.

Exchanges follow the same procedure as returns.
Restocking fees are waived if an exchange order is placed simultaneously and the original item is returned in original condition.

Customers are responsible for return shipping unless the return is due to an error on our part.
Return shipping costs will be deducted from refunds, except in cases of our error.
Free shipping applies exclusively within the contiguous United States. Additional charges apply to Alaska, Hawaii, Puerto Rico, and international locations.
B2B Drop Ship Fee: A $25 handling fee applies for orders drop-shipped to consumer addresses.

Inspect shipments immediately upon delivery and document any visible damages or shortages.
Concealed damage must be reported within 5 business days of receipt. Keep all packaging and take clear photos.
Contact Customer Service immediately to initiate a replacement or refund.

A 25% restocking fee applies to returns exceeding 10 units.
Original proof of purchase is required for all returns.
Credit will not be issued without a valid Return Goods Authorization (RGA).
Golden Lighting reserves the right to deny or issue partial credit for improperly packaged, damaged, or used items.
Credit will not exceed the original purchase price of the item.

Our Customer Service team is here to assist:

Thank you for choosing Golden Lighting!