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Move FAQs

 Frequently Asked Questions Regarding the Move

We anticipate that you may have questions about the upcoming move and have attempted to answer some of your questions here.

 

Have any of Golden Lighting's other contact numbers changed?

Please continue to contact our team using the current contact information, including the following for customer service...


Email: cs@goldenlighting.com
Fax: (850) 877-1346
Phone: (800) 277-0979

 

When will Golden Lighting begin moving?

We will begin moving on May 2, 2022. We will start receiving product shipments at the new facility and begin stocking the new warehouse.

 

How will Golden Lighting's move affect my shipping time?

We are working hard to minimize potential shipping delays, but we request your flexibility and patience. When placing an order during the transition period, please allow an additional day for receiving your shipments.

 

Where should I ship products that I am returning (RGAs) to Golden Lighting?

Please continue to ship returns to 2851 Industrial Plaza Drive, Tallahassee, Florida 32301 until May 22nd, 2022

On Monday, May 23rd, 2022, please send any RGAs to our new address, 3121 Hartsfield Road, Tallahassee, Florida 32303.

 

Where can I pick up an order that I marked for "Local Pickup" or "Local Customer Pickup"?

Please continue to pick up "Local Pickup" orders at 2851 Industrial Plaza Drive, Tallahassee, Florida 32301 until Tuesday, May 31st, 2022.

On Wednesday, June 1st, 2022, all "Local Pickup" orders will be fulfilled at 3121 Hartsfield Road, Tallahassee, Florida 32303.

 

Where can I send my shipping carrier to pick up my orders?

Please continue to pick up orders at 2851 Industrial Plaza Drive, Tallahassee, Florida 32301 until Tuesday, May 31st, 2022.

On Wednesday, June 1st, 2022, all pickup orders will be fulfilled at 3121 Hartsfield Road, Tallahassee, Florida 32303.

 

When will the move be complete?

Our move should be complete by July 1st, 2022. At that time, we will be fully operational from only the new address, 3121 Hartsfield Road, Tallahassee, Florida 32303.

 

Do You Have Other Questions?

We understand that you may have personal or company-specific questions regarding our upcoming move and how it may affect your business. Our Customer Service Team is standing by to address any concerns that you may have.

Contact Our Customer Service Team:
Email: cs@goldenlighting.com
Fax: (850) 877-1346
Phone: (800) 277-0979

Response Time:
Please allow 48 business hours

Office Hours:
Monday - Friday
9 AM - 5 PM EST